Orders are in this list because a customer disputed, was found on an alert list, or is in the banned list. These order should be refunded if they are in the last 120 days. If there is an awaiting shipment. It should be canceled in shipstation.
| Status | OrderNumber | Customer Email | Date | Qty | Product | Store | Reason | Resolution |
|---|
This workflow is for researching and submitting Chargeblast alerts. By default it loads the oldest unresolved Ethoca alerts, but the provider filter can be changed to work Verifi alerts. The workflow is nearly identical for both providers.
alerts, then save agent workflow details into their provider workflow table.alerts, but does not yet have an agent-provided resolution in the workflow table.responseAction. Use the CB Response filter to view all, Accepted, Rejected, or RequiresResponse responseAction values.
Allows for checking, adding, removing and updating of banned customers
Shipstation has an internal limit of 200 characters per item. Sometimes our funnels will populate too many products into 1 item line. This can potentially lead to products the customer purchased not getting added to their order. Please review the below orders for missing products.
| Order Status | Order Number | Date | Item | Potential Transaction(s) | Transaction Items | Resolution |
|---|
This flow is for Tickets submitted for FlexFactor issues or refund errors in our various Payment Processors.