Welcome to the WEBS Outbound Team Page
This is the hub where failed transactions are sent. Our team is dedicated to calling and recovering these transactions to ensure the best outcome for our clients.
Outbound Stats
View dials, sales, revenue, outbound hours, dials per sale, and sales per hour.
Lead Sources
Open Click Funnel, Trauma Kit, Tactical Box, Recharge, and failed payment lead queues.
Performance Review
Use sales reports, conversion metrics, and call recordings to review outbound performance.
FAQ
Where do the leads come from?
Leads come from a variety of places, such as webhooks placed on click funnels for failed transactions, APIs from Shopify, Recharge failed payment workflows, and other outbound recovery sources.
Outbound Terms
- Cart Recovery
- The process of re-engaging customers who have added items to their online shopping cart but have not completed the purchase.
- Abandoned Cart
- A shopping cart that a customer has added items to but left the site without completing the purchase.
- Failed Transaction
- A transaction that could not be completed due to an error or customer decision, often leading to an abandoned cart.
- Dials Per Sale
- How many dials it took to generate one sale. Lower is usually better.
- Sales Per Hour
- Sales divided by included outbound Webs Staffer hours.
Time Zone Rules for Dialing
- Respect the customer's local time, typically not calling before 8 AM or after 9 PM.
- Be aware of and follow any specific regulations that may apply to the area you're calling.
- Use customer data to personalize calling times when possible.